Terms of service
The terms and conditions set forth herein represent an offer by Zenbooth to sell product to the purchaser. The purchaser’s acceptance of a Zenbooth invoice is an acceptance of these terms and conditions. In the event that the terms and conditions of an order are contrary to the terms and conditions indicated herein, these terms and conditions shall supersede any inconsistent or contrary terms and conditions indicated on the actual order or any other document supplied by the purchaser. A waiver of any one term or condition shall not be deemed a waiver of any other term or condition.
Product Quality or Damages
Zenbooth strives to provide a high quality product. If your product arrives damaged, has missing parts, or has other workmanship defects Zenbooth will ensure necessary services to provide you support and solutions to maintain our product quality standards.
In product quality or damages cases, the customer is responsible to open packaging, inspect product, and report damages within 3 days of the product delivery date. Such claims must be accompanied by photographs and include a detailed description and be emailed to [email protected] Failure to make a claim within the 3 day period of time constitutes acceptance of the merchandise.
In cases of missing parts and workmanship defects, Zenbooth will absorb costs incurred in replacing and shipping as necessary.
Third Party Shipping
All merchandise is signed for by the freight company, stating that the items have been picked up in good condition. Third party shippers have sole responsibility for any damage, loss or shortages incurred during transit. Purchasers or their receiving warehouses must inspect the items upon arrival. Zenbooth is not responsible for any freight related claims, but will assist the purchaser in this process. No merchandise can be returned to Zenbooth without its written consent. Unauthorized returns will be reshipped to the location of origin freight collect. Claims resulting in lawsuits must be filed with the court of competent jurisdiction in the state of California.
Cancellation of an Order
Orders may be cancelled prior to the product being shipped. On or after product shipment date, customers will be responsible to cover all shipping costs incurred to and from the Zenbooth warehouse. If full payment has already been accepted, the customer will receive a refund on the invoice total LESS shipping and any additional shipping costs incurred by Zenbooth. If partial payment has been received, customer will receive refund on partial payment total LESS shipping and any additional shipping costs incurred by Zenbooth. If order is subject to net payment terms, customer will be required to cover all shipping costs incurred by Zenbooth ,to and from Zenbooth warehouse, will receive proof of shipping costs, and will be billed accordingly.
30-Day Standard Return Policy
Customers have a maximum of 14 days to inform Zenbooth of intent to return and a maximum of 30 days to return product back to the Zenbooth warehouse. The 30 days begins on the original product delivery date. If product is in-route on the 30th day, and confirmed through carrier, Zenbooth will honor the return.
Customers will be responsible to cover all shipping costs incurred to and from the Zenbooth warehouse. If full payment has already been accepted, the customer will receive a refund on the invoice total LESS shipping and any additional shipping costs incurred by Zenbooth. If partial payment has been received, customer will receive refund on partial payment total LESS shipping and any additional shipping costs incurred by Zenbooth. If order is subject to net payment terms, customer will be required to cover all shipping costs incurred by Zenbooth, to and from Zenbooth warehouse, will receive proof of shipping costs, and will be billed accordingly.
- All items must have the original packaging.
- All items must be re-packed in original packaging by customer and accessible for pick-up.
- Customers must notify Zenbooth of intent to return within 14 days from the delivery date of products.
Items must be shipped for return within 30 days from original delivery date of the products.
All returns must be coordinated through Zenbooth and the Zenbooth shipping partner.
- Products without original packaging cannot be returned.
- Products packed in anything other than original packaging.
- Altered or modified product cannot be returned.
We recommend that all customers keep the original packaging for a minimum of 30 days.
Abandonment & Collections
Merchandise not paid for within agreed payment terms will be considered abandoned. In addition to any other remedy, Zenbooth shall be entitled to liquidate the merchandise, retain all deposits and apply such proceeds to the unpaid invoiced balances. The purchaser is liable for any collection and legal fees incurred in the collection of unpaid invoices and any storage or related fees.
Delivery dates and lead times are estimates only, based on current production schedules at the time of the order and are subject to change. Production can not begin and lead times can not be calculated until the acceptance of the order. Acceptance of the order includes: receipt of the required deposit, confirmation of any changes, modifications or approvals to the original order. Zenbooth shall not be held responsible for any delays in production. Zenbooth shall not be liable for any costs related to late deliveries.
Ease and Accessibility of Delivery
If the delivery is deemed difficult, the customer may be asked to sign a damage wavier for their property and the items being delivered. Please be sure that a 8 ft x 4 ft x 5 inch flat pack box can fit through the building doors, elevators, stair wells and office entry points. Also be sure that the furniture ordered will fit into the office floor plan and delivery location!
Zenbooth reserves the right to reject any order and refund any deposit. Changes to an order are subject to additional charges, if any, for materials, labor and other related costs. The order will be held until written confirmation from the purchaser is received. All furniture is subject to minor changes in details from the specifications noted as it applies to hardware, finishes and other minor details.
Zenbooth requires an agreed upfront payment before production begins. All payments must be received from the purchaser as identified on the purchase order, as no third party payments will be accepted unless approved in writing by Zenbooth. Acceptance of third party payments is an accommodation and does not create any relationship between Zenbooth and the third party.
Prices are subject to change without notice until a deposit is made. Zenbooth reserves the right to change prices based on changes in quantities or total value of previously quoted contract quotations, changed orders from the purchaser and to correct pricing on orders received with modifications from the original order. Unless otherwise acknowledged in writing, prices do not include freight or delivery, in-transit insurance, storage, service, taxes, receiving or installation.
Zenbooth reserves the right to make minor changes in furniture design, dimensions and other materials without prior notice. Zenbooth products are handcrafted and can have minor variations. All dimensions can have slight variations. Wood finishes can vary from samples and exact matching is not guaranteed.
You hereby grant Zenbooth the right to include your company name or logo on Zenbooth’s Site or other marketing and promotional efforts. If you don't want your logo to be used, please let us know at [email protected]
The purchaser agrees to seek and pay for any necessary permits, landlord or property manager approvals for the installation and use of any products. Before purchasing, the purchaser should independently ensure that the product meets any requirements of applicable laws, regulations or inspections. The purchaser agrees to pay for any costs associated with a failure to meet these requirements, laws, permits or approvals.
Zenbooth products are sold with a limited warranty against defects in materials and workmanship for a period of three years from the delivery date. Zenbooth reserves the right to repair or replace defective merchandise at its sole discretion. This limited warranty does not extend to other materials supplied by the purchaser or damage caused by shipping, accident, abuse, misuse, cleaning, or normal wear and tear. All other warranties express or implied are excluded.
LIMITATION OF LIABILITY
IN NO EVENT SHALL ZENBOOTH BE LIABLE TO THE PURCHASER OR ANYONE ELSE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, TRADING LOSSES OR DAMAGES THAT RESULT FROM INCONVENIENCE OR DELAY) EVEN IF CAUSED BY THE NEGLIGENCE OF ZENBOOTH. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY IN PARTICULAR CASES OR JURISDICTIONS. IN NO EVENT SHALL ZENBOOTH'S TOTAL LIABILITY TO A USER FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY THE PURCHASER. ZENBOOTH'S LIABILITY HEREUNDER CANNOT EXCEED THE AGGREGATE AMOUNT PAID BY BUYER TO SELLER FOR THOSE PRODUCTS GIVING RISE TO THE LIABILITY.
In case of dispute, all matters shall be resolved under the laws of the state of California. Any action for breach of this agreement must be made within one year after the date of product delivery.
The terms set forth herein constitute the entire understanding and agreement between the parties and supersede all previous communications, representations or agreements with respect to the subject matter hereof. No representations or statements of any kind made by any representative of Zenbooth not stated herein shall be binding on Zenbooth. No addition to or any modification of any provision in Buyer’s purchase order or Seller’s acknowledgment shall be binding upon Zenbooth unless made in a separately in writing.