Acceptance
The terms and conditions set forth herein represent an offer by Zenbooth to sell product to the purchaser. The purchaser’s acceptance of a Zenbooth invoice is an acceptance of these terms and conditions. In the event that the terms and conditions of an order are contrary to the terms and conditions indicated herein, these terms and conditions shall supersede any inconsistent or contrary terms and conditions indicated on the actual order or any other document supplied by the purchaser. A waiver of any one term or condition shall not be deemed a waiver of any other term or condition.
Product Quality or Damages
Zenbooth strives to provide a high quality product. If your product arrives damaged, has missing parts, or has other workmanship defects Zenbooth will ensure necessary services to provide you support and solutions to maintain our product quality standards.
In product quality or damages cases, the customer is responsible to open packaging, inspect product, and report damages within 3 days of the product delivery date. Such claims must be accompanied by photographs and include a detailed description and be emailed to [email protected] Failure to make a claim within the 3 day period of time constitutes acceptance of the merchandise.
In cases of missing parts and workmanship defects, Zenbooth will absorb costs incurred in replacing and shipping as necessary.
Third Party Shipping
All merchandise is signed for by the freight company, stating that the items have been picked up in good condition. Third party shippers have sole responsibility for any damage, loss or shortages incurred during transit. Purchasers or their receiving warehouses must inspect the items upon arrival. Zenbooth is not responsible for any freight related claims, but will assist the purchaser in this process. No merchandise can be returned to Zenbooth without its written consent. Unauthorized returns will be reshipped to the location of origin freight collect. Claims resulting in lawsuits must be filed with the court of competent jurisdiction in the state of California.
Cancellation of an Order
Orders may be cancelled prior to the product being shipped. On or after product shipment date, customers will be responsible to cover all shipping costs incurred to and from the Zenbooth warehouse. If full payment has already been accepted, the customer will receive a refund on the invoice total . If partial payment has been received, customer will receive refund on partial payment total LESS shipping and any additional shipping costs incurred by Zenbooth. If order is subject to net payment terms, customer will be required to cover all shipping costs incurred by Zenbooth ,to and from Zenbooth warehouse, will receive proof of shipping costs, and will be billed accordingly.
30-Day Standard Return Policy
Customers have a maximum of 30 days to inform Zenbooth of intent to return a limited quantity of products back to Zenbooth's facilities. The 30 days will begin on the original date that the product was delivered to the customer. Once the customer notifies Zenbooth of their intent to return their products, Zenbooth will be responsible for covering all shipping costs incurred from the customer site back to a Zenbooth facility, and a full refund for the customer's purchase will be issued once the return is complete.
If full payment has already been accepted, the customer will receive a refund on the invoice total. If partial payment has been received, customer will receive refund on partial payment total. If order is subject to net payment terms, the payment will be cancelled.
Return Restrictions:
- All items must have the original packaging and be accessible for disassembly and pick-up. We recommend that all customers keep the original packaging for this 30 day period.
- Customers must notify Zenbooth of intent to return within 30 days from the delivery date of products.
- All returns must be coordinated through Zenbooth and Zenbooth's logistics partners.
- The return policy is only applicable to orders with a maximum of two (2) Zenbooth Solos, or one (1) Zenbooth Duo, or one (1) Zenbooth Quad. These quantities cannot be combined into a larger order. All returns must be for the quantity of products that were originally placed.
- Zenbooth reserves the right to inspect the booths that the customer intends to return before authorizing the return.
- The return policy is only applicable to orders shipped within the United States & Canada.
- Altered or modified products cannot be returned. This includes, but is not limited to, vinyl wrapping, decals, custom fabrication, etc.
- Returns may take up to 4 weeks to process from the date of intent to return depending on your location.
- Due to COVID-19, this process may be further delayed until shelter-in-place restrictions are lifted.
Abandonment & Collections
Merchandise not paid for within agreed payment terms will be considered abandoned. In addition to any other remedy, Zenbooth shall be entitled to liquidate the merchandise, retain all deposits and apply such proceeds to the unpaid invoiced balances. The purchaser is liable for any collection and legal fees incurred in the collection of unpaid invoices and any storage or related fees.
Delivery
Delivery dates and lead times are estimates only, based on current production schedules at the time of the order and are subject to change. Production can not begin and lead times can not be calculated until the acceptance of the order. Acceptance of the order includes: receipt of the required deposit, confirmation of any changes, modifications or approvals to the original order. Zenbooth shall not be held responsible for any delays in production. Zenbooth shall not be liable for any costs related to late deliveries.
Ease and Accessibility of Delivery
Orders
Zenbooth reserves the right to reject any order and refund any deposit. Changes to an order are subject to additional charges, if any, for materials, labor and other related costs. The order will be held until written confirmation from the purchaser is received. All furniture is subject to minor changes in details from the specifications noted as it applies to hardware, finishes and other minor details.
Payment
Zenbooth requires an agreed upfront payment before production begins. All payments must be received from the purchaser as identified on the purchase order, as no third party payments will be accepted unless approved in writing by Zenbooth. Acceptance of third party payments is an accommodation and does not create any relationship between Zenbooth and the third party.
Prices
Prices are subject to change without notice until a deposit is made. Zenbooth reserves the right to change prices based on changes in quantities or total value of previously quoted contract quotations, changed orders from the purchaser and to correct pricing on orders received with modifications from the original order. Unless otherwise acknowledged in writing, prices do not include freight or delivery, in-transit insurance, storage, service, taxes, receiving or installation.
Products
Zenbooth reserves the right to make minor changes in furniture design, dimensions and other materials without prior notice. Zenbooth products are handcrafted and can have minor variations. All dimensions can have slight variations. Wood finishes can vary from samples and exact matching is not guaranteed.
Promotion
Compliance
The purchaser agrees to seek and pay for any necessary permits, landlord or property manager approvals for the installation and use of any products. Before purchasing, the purchaser should independently ensure that the product meets any requirements of applicable laws, regulations or inspections. The purchaser agrees to pay for any costs associated with a failure to meet these requirements, laws, permits or approvals.
Warranty
Zenbooth products are sold with a limited warranty against defects in materials and workmanship for a period of three years from the delivery date. Zenbooth reserves the right to repair or replace defective merchandise at its sole discretion. This limited warranty does not extend to other materials supplied by the purchaser or damage caused by shipping, accident, abuse, misuse, cleaning, or normal wear and tear. All other warranties express or implied are excluded.
LIMITATION OF LIABILITY
In case of dispute, all matters shall be resolved under the laws of the state of California. Any action for breach of this agreement must be made within one year after the date of product delivery.
